Ashley Thomas
Program Manager
I began my career in marketing and advertising, where I developed a strong foundation in strategy and communication. In 2008, I transitioned into the franchise insurance space and earned my Certified Franchise Executive (CFE) designation.
Today, I specialize in helping franchise owners navigate their unique risks by crafting customized insurance solutions that provide peace of mind. Guided by Gallagher’s core values and its 3P Commitment — Protect Your Business, Care for Your People, Grow Your Profit — I’m committed to being a trusted partner, providing the insight and guidance clients need to protect their business and grow with confidence.

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Tracey Herzner
Director, Service and Support
With over 10 years at Gallagher, I specialize in supporting franchise clients by leading a service team that is focused on delivering tailored insurance solutions and proactive risk management strategies.
What I value most about this industry is the real impact we have — helping businesses protect their operations and plan for long-term success. I’m proud to be part of a company that prioritizes understanding each client’s goals and building strong, lasting partnerships that support their growth.

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