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Gallagher clients who have policies with Philadelphia should follow the steps below to report a claim.
When reporting a notice of loss, please provide as much detail as is available. This should include, but not be limited to, the insured's name, contact name, policy number, date of loss, location of loss, cause of loss, your policy or reference number, the initial steps taken to mitigate the loss, the types of damage, and estimated amount of loss.
PHLY Claims
Report claim online or email claimsreport@phly.com.
Mailing Address:
Philadelphia Insurance Companies
Attention: Claims Department
One Bala Plaza, Suite 100
Bala Cynwyd, PA 19004-0950
Phone:1.800.765.9749 (Mon-Fri 8:30am - 8pm ET)
Fax: 1.800.685.9238
After Hours Reporting (The Catastrophe Call Center) is available 24/7
Phone: 1.800.765.9749 #3
Auto Glass Claims
HSG is Philadelphia Insurance Companies' nationwide provider for auto glass claim reporting and processing. When chips happen, save the hassle. Don't let a broken windshield ruin your day.
Phone: 877.443.9893
The claims customer service department will immediately process your first notice of loss report. You will receive verbal confirmation of our receipt of notice and will be contacted by your servicing representative within one business day.
Gallagher clients should report losses and claims directly to AmTrust using the appropriate 24/7 Toll-Free Claims Reporting phone number or email address.
For ALL States
Phone: (866) 272-9267
Email: anaclaimsreporting@amtrustgroup.com
For Florida Workers Comp Only
Florida WC Only: (888) 225-2442
Email: FLclaims@amtrustgroup.com
Before contacting AmTrust, be sure you have as much information as possible to assist with the claims process. The files below can assist you in gathering the data needed by the claims department.
Required Claim Information
General Liability Claim Report
Auto Claim Report
Workers' Compensation Claim Report
Property Claim Report
Detailed Claims Kits
General Liability Claims Kit
Auto Claims Kit
Workers' Compensation Claims Kit