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Gallagher clients who have policies with Philadelphia should follow the steps below to report a claim.
When reporting a notice of loss, please provide as much detail as is available. This should include, but not be limited to, the insured's name, contact name, policy number, date of loss, location of loss, cause of loss, your policy or reference number, the initial steps taken to mitigate the loss, the types of damage, and estimated amount of loss.
PHLY Claims
Report claim online or email claimsreport@phly.com.
Mailing Address:
Philadelphia Insurance Companies
Attention: Claims Department
One Bala Plaza, Suite 100
Bala Cynwyd, PA 19004-0950
Phone:1.800.765.9749 (Mon-Fri 8:30am - 8pm ET)
Fax: 1.800.685.9238
After Hours Reporting (The Catastrophe Call Center) is available 24/7
Phone: 1.800.765.9749 #3
Auto Glass Claims
HSG is Philadelphia Insurance Companies' nationwide provider for auto glass claim reporting and processing. When chips happen, save the hassle. Don't let a broken windshield ruin your day.
Phone: 877.443.9893
The claims customer service department will immediately process your first notice of loss report. You will receive verbal confirmation of our receipt of notice and will be contacted by your servicing representative within one business day.